Our host, Ruth Busby, talks to David R. Hamilton, a kindness scientist, columnist, speaker and author of eleven books, including one of his latest bestsellers, ‘The Five Side Effects of Kindness’ and Dr Sam Akbar, a clinical psychologist and trauma specialist, as well as an author of recently published book ‘Stressilient: Beat Stress and Build Resilience’.
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Bullying and harassment: Guidance for managers
Bullying and harassment aren’t welcome here. In this session, Rachel Lewis draws on research to identify key actions to prevent, address, and manage conflict and negative relationships at work.
Stressilient: How to beat stress and build resilience
Highly experienced clinical psychologist, Dr Sam Akbar, draws from her own professional expertise to offer sensitive and realistic guidance to feel calmer, less stressed, and more resilient to life’s challenges.
Managing conflict positively
Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.