Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.
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The narcissist next door
Do you suspect you may be dealing with a narcissist in your life, but are not quite sure? Are you struggling to manage the behaviours of your parent, child, partner, friend, neighbour, co-worker or boss?
In this session, Dr Supriya McKenna introduces the different types of narcissists and explains the psychological manipulation tactics they use to pull victims into their orbits and trap them there. You’ll also learn how to protect yourself from a narcissist’s behaviours, how to communicate with them, and if you choose to, how to best escape their orbit, forever.
Caring for Carers
We chatted to Molly and Lucy from Coastal Wellbeing, who discussed ways carers can look after their mental and physical health.
Five ways to support the wellbeing of introverts at work
Join Emma Taggart as she takes us through five easy steps to supporting the wellbeing of introverts in the workplace. From gaining a basic understanding of introversion, to making meetings and social gatherings more inclusive.