Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.
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The narcissist next door
Do you suspect you may be dealing with a narcissist in your life, but are not quite sure? Are you struggling to manage the behaviours of your parent, child, partner, friend, neighbour, co-worker or boss?
In this session, Dr Supriya McKenna introduces the different types of narcissists and explains the psychological manipulation tactics they use to pull victims into their orbits and trap them there. You’ll also learn how to protect yourself from a narcissist’s behaviours, how to communicate with them, and if you choose to, how to best escape their orbit, forever.
Keeping children safe online
This session provides parents & carers with a window into the current popular technologies and how children use them. Demonstrating the massive positives and potential pitfalls, the session provides parents with advice, coping strategies and resources to help them understand and engage with their child’s online lives.
Mental health and relationships
Fact: men live shorter, less healthy, and less happy lives than women. Serious subject! Yet humour can help. So, join award-winning comedian, John Ryan, as he talks male mental health and relationships.