Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.
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Young people, once exposed to social media, can start to rely on it more and more. Making and maintaining social connections, self-expression and entertainment are just some of the benefits of participating. However, teens are more likely to engage with strangers, share their passwords or experience negativity online. Join GP, broadcaster and Author Dr. Radha Modgil as we learn how young people can be supported to become resilient users of the internet.
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Watch this session to learn practical strategies for building healthier, more resilient relationships through self-awareness, empathy, and intentional action.
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Our host, Huw Jones, talks to panellists Abby Davis, Brian Paynter, and Joe Smales about the challenges, sacrifices and sense of purpose whilst working in rail through Christmas.