Dr Sophie Mort helps you understand why we all feel anxious, stressed, insecure and down from time to time. Her three-step methodology helps you to identify problems arising from past experiences and current life events, and look at the patterns, bad habits and negative cycles that may make you feel stuck. Then, by drawing on established, proven therapeutic techniques, provides a toolkit of go-to techniques to use whenever you need them. This session offers support to those feeling lost at sea in today’s troubling times and gives you the tools to help get the most out of life.
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Effective conflict management – mindset and influence
With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over.
The narcissist next door
Do you suspect you may be dealing with a narcissist in your life, but are not quite sure? Are you struggling to manage the behaviours of your parent, child, partner, friend, neighbour, co-worker or boss?
In this session, Dr Supriya McKenna introduces the different types of narcissists and explains the psychological manipulation tactics they use to pull victims into their orbits and trap them there. You’ll also learn how to protect yourself from a narcissist’s behaviours, how to communicate with them, and if you choose to, how to best escape their orbit, forever.
Managing conflict positively
Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.