Our host, Huw Jones, talks to panellists Abby Davis, Brian Paynter, and Joe Smales about the challenges, sacrifices and sense of purpose whilst working in rail through Christmas.
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Relate, the leading charity for relationship support, explores the impact of the pandemic, and working in the rail industry, on relationships. Get practical advice for happier and healthier relationships in all areas of life.
The art of saying 'no'
Have you ever wondered where to draw the line? Do you find yourself over-committing, people-pleasing, or have a fear of upsetting others? Setting personal boundaries is one of the most essential tools for healthy living. It also happens to be one of the hardest things to do.
Psychotherapist, counsellor and author, Jennie Miller delves into the art of saying ‘no’. She shares tips on how to set boundaries, whether it is in the workplace, with friends or at home.
Managing conflict positively
Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.