Change is inevitable yet navigating it can be one of life’s greatest challenges. Why do we resist it and how can we embrace it? In this session, we explore the psychology behind change, including cognitive and emotional responses, and strategies to move from resistance to acceptance. Plus, it will offer insights to better understand reactions to change and develop healthier coping mechanisms.
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Effective conflict management – mindset and influence
With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over.

Stress testing – is it the answer to workplace wellbeing?
A certain amount of stress can be helpful, but too much is harmful. That’s why Emma Dymond – who’s passionate about her team’s wellbeing – has launched a trial of home blood tests that check levels of the stress hormone cortisol. Hear all about the trial here.

The power of decluttering
Professional Organiser and Declutterer, Jenn Jordan, explores strategies to get your living space into shape. You’ll learn about the link between clutter and mental health, how a professional organiser may set about creating a plan for your home, and how to handle emotional attachment to objects you may not want to part with. There will be tips for people who have a natural inclination to hoard and those who feel overwhelmed by starting the process of de-cluttering.