Stress is natural and necessary, but how do we manage our reaction to too much stress? Jayne Dunsbee discusses how a ‘pause’ can help with stress management, the various options you have for achieving this, and invites you to take a ‘pause’ before moving on to whatever you’re going to do next.
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Psychotherapist Joshua Fletcher discusses the various ways anxiety can manifest in individuals. He creates a sense of understanding and awareness by discussing what anxiety is, how it presents differently in people, and how to address it. Drawing from his professional expertise and personal experience with panic disorder and OCD, he offers a unique perspective on managing anxiety.
Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.
