Closing the listening gap and listening effectively can create not just a safer workplace but also a culture where people can thrive and feel psychologically safe, improving wellbeing. This session covers what listening well looks like and introduces the concept of safety silence and its potential consequences. We also challenge you to think about how you hear different people and how this can affect inclusivity at work – and beyond.
You may also be interested in:

RWL '23 preview - Wendy McCristal and Rupert Lown
Wendy McCristal and Rupert Lown discuss the importance of good mental health, especially for those in lone working roles. They talk about the health challenges especially faced by shift workers and how they can take control of their wellbeing while working long and irregular hours.

A healthy worker is a safer worker
Dame Carol Black advised the government on the relationship between work and health for ten years. This session draws on her wealth of experience to discuss the importance of health and wellbeing in relation to worker safety on Britain’s railway.

Achieving health on a par with safety
We often use the term ‘health and safety’ but really, we only mean ‘safety’. We keep dropping our ‘H’s. And health is so integral to safety, sustainability and satisfaction! We want to get health on a par with safety – where it should be, and this session looks at how we plan to achieve this and provide examples of some specific work being undertaken at East Midlands Railway.