Listening is a skill which helps us to create safety, trust and connect with others in both our personal and professional lives. Andy Elwood shares stories from his career in search and rescue helicopters, showing you the vital role empathy plays in effective communication. By mastering empathetic listening, you’ll foster deeper connections, build trust, and improve relationships both personally and professionally.
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The power of collective thinking
Neuroscientist and bestselling author of The Science of Fate, Dr Hannah Critchlow, shows how two heads can be better than one. We look into how to cope with wildly differing opinions, balance our biases, prevent a corrupting force, and how we can exercise our intuitive ability to get the most effective outcomes. By sharing compelling examples of success, at work, in families, and in team situations, Dr Hannah shows us how to work, play and grow with intelligence.
Working through Christmas
Our host, Huw Jones, talks to panellists Abby Davis, Brian Paynter, and Joe Smales about the challenges, sacrifices and sense of purpose whilst working in rail through Christmas.
Effective conflict management – mindset and influence
With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over.