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How to be an empathetic listener

Listening is a skill which helps us to create safety, trust and connect with others in both our personal and professional lives.  Andy Elwood shares stories from his career in search and rescue helicopters, showing you the vital role empathy plays in effective communication. By mastering empathetic listening, you’ll foster deeper connections, build trust, and improve relationships both personally and professionally.

 
Wellbeing Wednesday: How to be a better listener Mind tools: Active listening tips, skills, techniques, and examples YouTube: Brene Brown explaining empathy YouTube: It is not about nail

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Dee Holmes

Top tips for achieving a stress-free festive season

Dee Holmes offers practical advice on a variety of stresses that families feel over the festive season.
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Jason Keeley

Effective conflict management – mindset and influence

With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over. 

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Jennie Miller

The art of saying 'no'

Have you ever wondered where to draw the line? Do you find yourself over-committing, people-pleasing, or have a fear of upsetting others? Setting personal boundaries is one of the most essential tools for healthy living. It also happens to be one of the hardest things to do.

Psychotherapist, counsellor and author, Jennie Miller delves into the art of saying ‘no’. She shares tips on how to set boundaries, whether it is in the workplace, with friends or at home.

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