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Effective conflict management – mindset and influence

With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over. 

 
5-Minute Wellbeing - Taming anxiety5-Minute Wellbeing - How to be a better listenListen: Conflict skills podcast

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Community

Keeping children safe online

This session provides parents & carers with a window into the current popular technologies and how children use them. Demonstrating the massive positives and potential pitfalls, the session provides parents with advice, coping strategies and resources to help them understand and engage with their child’s online lives. 

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Dave Brown

How to be a better listener

You can feel confident in supporting others with these tips on how to be a better listener. Watch May’s 5-Minute Wellbeing video from Dave Brown at the charity Samaritans.
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Relationships

The narcissist next door

Do you suspect you may be dealing with a narcissist in your life, but are not quite sure? Are you struggling to manage the behaviours of your parent, child, partner, friend, neighbour, co-worker or boss? 

In this session, Dr Supriya McKenna introduces the different types of narcissists and explains the psychological manipulation tactics they use to pull victims into their orbits and trap them there. You’ll also learn how to protect yourself from a narcissist’s behaviours, how to communicate with them, and if you choose to, how to best escape their orbit, forever.

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